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Design of Graduation Curriculum using SkillMap Ontology

Knowledge Management (KM) has become an important success factor for enterprises in virtually all areas during the last decade — to name but a few, one might think of human resource management, enterprise organization and enterprise culture.

At the moment, the development of ontologies for knowledge management come to a point where companies adopt the ideas of ontologies. Therefore it is necessary to offer a 2 methodology for the development, employment and maintenance of ontologies.

The new ontology analyses the present demerits and creates a new system for curriculum design.

  • Industry :

    Education

  • Research started :

    02.03.2013

  • Status :

    Designing software

Voice Assistant for BPO Services

A contact center or call center is today an important aspect for every business. It is the one stop destination for every customer to get their queries answered, doubts cleared and issues solved. And for the very reason, it is extremely important that every business.

“Treat people as if they were what they ought to be and you help them become what they are capable of becoming,” said Johann Wolfgang von Goethe, a German author, to all call centre agents. Call centre agents or call centre solutions providers are considered to be.

In the call center industry trends are changing quite fast. This is because the expectations of the customers are changing quite fast too. They are becoming more demanding and making vendors more accountable.It is not that previous trends in the call center services.

The new system analyses the present demerits and creates a new system for answering customer solutions.

  • Industry :

    BPO

  • Research started :

    25.06.2015

  • Status :

    Case Studies